Service Options & Fees

We offer both Ad hoc and Service Level Agreements. Our services are charged by the hour which is generally better value as multiple devices can be serviced concurrently rather than charging per device which can prove more expensive.

There is a separate service fee for Infrastructure Review and Infrastructure Design depending on the size of an exisiting infrastructure and the requirements.

The service options and fees are explained below.

Service Options & Fees In Detail

Ad hoc Servicing

Ad hoc Servicing is one off and more expensive but agreed fees and time is determined from the outset. Should the agreed time begin to expire before the task is complete, the project sponsor is informed with the mitigating reasons.
Where unforseen circumstances or a change in requirements materilaise it may well necessitate an increase in time and proportional fees.
There is no contractual agreement apart from email exchanges and the final invoice between Progresive Apse and the project sponsor confirming the task, fees and time.
Hourly fees from £65 excluding VAT.

Service Level Agreement (SLA)

Service Level Agreement (SLA) is designed for perodic servicing over the course of six or twelve months.
The hourly rate will be less than Ad hoc depending on both the servicing frequency and duration of the SLA.
The main advantage of the SLA is the consistent servicing of your infrastructure from a software and hardware perspective including all physical/virtual servers and workstations, network, purchases of services and materials to facilitate your requirements, consultancy, web hosting, and any other agreed requests.
Hourly fees from £35 excluding VAT.

Infrastructure Review

The Infrastructure Review start from £150 excluding VAT for a basic infrastructure of up to one server and five primary computers with a 25% discount on purchasing a Service Level Agreement(SLA).

Infrastucture Design

Infrastucture Design reports start from £350 excluding VAT with a 25% discount when Progressive Apse is the preferred consultancy to implement the designed solution.